How to File a Title VI Discrimination Complaint

As a recipient of federal dollars, HCAR is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. , HCAR has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012.

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by HCAR may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. HCAR investigates complaints received no more than 180 days after the alleged incident. HCAR will only process complaints that are complete.

Within 10 business days of receiving the complaint, HCAR will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. HCAR has 30 days to investigate the complaint. The complainant will be notified in writing of the cause of any planned extension to the 30-day rule.

If more information is needed to resolve the case, HCAR may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days HCAR can administratively close the case.

A case can also be administratively closed if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter or the LOF to do so.

HCAR’s complaint form (as well as the procedures described above for how to file a complaint) is available from the agency’s offices at 1707 E Street, Suite 2, Eureka, CA 95501, on any transit vehicle or through links below on this page in all languages identified in the Safe Harbor Provision section of its Title VI plan. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

Because HCAR is the Consolidated Transportation Service Agency (CTSA) for Humboldt County, you can use the form posted here to file a complaint against any of the transportation providers in the county.

If you need a copy of the form in another language, an oral translation or assistance in completing the form you can call 211 or visit the agency's offices.

Title VI Complaint Form in English

Formulario de Quejas del Título VI en Español

You have a right to receive competent oral translation of any written documents related to HCAR Dial-A-Ride or Care-A-Van services.

If you want oral translation, please:

Dial 211 and ask for help with HCAR Transportation

- Or, if you are on an HCAR bus,

Ask your driver for help (your driver has a card to let you select the language you speak).